When there is an error in the information stored on the device watching Netflix, the Netflix UI-800-2 error code occurs, and the solutions for each device are as follows.
Samsung and LG smart TV users' solutions.
Step 1. Discharge the smart TV.
1. Remove the power cord of Samsung and LG smart TVs.
2. Press the power button attached to the body of Samsung and LG smart TVs once. Then, all remaining current inside the TV is discharged.
3. Wait about 3 minutes.
4. Plug in the power cord of Samsung and LG smart TVs again.
5. Press the power button of Samsung and LG smart TVs to turn on the power.
6. Connect back to Netflix. If you see the Netflix UI-800-2 error code again, proceed to the next step.
Step 2. Reset Smart TV
1. Select the menu on the left side of the Netflix home screen.
2. Select Customer Center Information or Settings.
3. Select [Logout]. If there's an error message,
4. Select [Detailed Information].
5. Select [Logout] or [Reset]. If [Logout] is not displayed,
6. Press the top and top ▶ bottom and bottom ▶ left, right, left and right ▶ top, top, top and top of the remote control in order, and then select Logout, Reset, or Deactivate.
The solution for users of set-top boxes or streaming media players.
1. Pull the power cord of the set-top box or streaming media player from the outlet.
2. Press the power button attached to the set-top box or the main body of the streaming media player once. Then, all the remaining current in the device is discharged.
3. Wait for about 3 minutes.
4. Connect the power cord of the set-top box or streaming media player back to the outlet.
5. Press the power button of the set-top box or streaming media player to turn it on.
6. Connect it back to Netflix. If the Netflix UI-800-2 error code appears even after executing the above steps, you should contact the smart TV, set-top box, or streaming media player manufacturer's customer center to resolve the following.
- How to reset Smart Hub
- How to update the viewing device
- How to initialize a viewing device into a factory
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